Frequently Asked Questions

Have questions about Garage Flow?

If you don't find what you're looking for, please don't hesitate to contact us!

General Questions

Garage Flow is a comprehensive software solution designed specifically for auto repair garages, workshops, and MOT centres. It streamlines your daily operations, from booking appointments and managing jobs to invoicing customers, helping you save time, reduce errors, and increase profitability.

Our system is ideal for independent garages, small to medium-sized workshops, multi-location repair businesses, MOT testing stations, tyre fitters, and specialist repair shops looking to improve efficiency, enhance customer service, and gain better control over their business operations.

Garage Flow helps you:

* Save Time: Automate repetitive tasks like reminders, invoicing, and reporting.

* Increase Efficiency: Manage workflows smoothly from booking to final payment.

* Improve Customer Service: Keep detailed customer and vehicle histories, send automated service/MOT reminders, and provide professional digital estimates/invoices.

* Go Paperless: Reduce clutter and improve organisation with digital job cards, inspections, and invoicing.

* Gain Insights: Access detailed reports on key business metrics to make informed decisions.

Features & Functionality

Garage Flow includes a wide range of features, such as:

* Appointment Diary & Scheduling

* Digital Jobsheets & Workflow Management

* Customer & Vehicle Database (with history)

* Automated Service & MOT Reminders (SMS/Email)

* Integrated Payment Processing (coming soon)

* Business Reporting & Analytics (coming soon)

Getting Started & Implementation

We've designed Garage Flow to be intuitive and user-friendly. Setup typically involves configuring your garage details, services, and staff. Our dedicated support team is here to guide you through the process step-by-step.

Yes, in most cases, we can help you import your existing data (like customer lists, vehicle details, and sometimes even service history) from spreadsheets (CSV) or potentially from your previous system. Contact our team to discuss your specific data migration needs.

The time can vary depending on the size of your garage and the amount of data to import. Many garages are up and running within a few days to a week. We provide support along the way to ensure a smooth transition.

Garage Flow is a cloud-based system, meaning you can access it from any device with an internet connection (PC, Mac, tablet). No special servers or hardware are required on your premises. A reliable internet connection is essential.

Pricing & Plans

We offer clear and flexible options to suit your needs. You can choose from:

  • A Pay-As-You-Go plan at £50 per month, offering maximum flexibility.
  • An Annual Subscription for £500 per year. Opting for the annual plan provides the best value, saving you £100 compared to paying the monthly rate over 12 months.

Yes! We offer a 14-day free trial so you can experience the benefits of Garage Flow firsthand, with no obligation. [Link to Free Trial Sign-up]. Alternatively, you can book a personalised demo with one of our specialists [Link to Demo Request].

We believe in transparent pricing. Our plans clearly outline what's included. We offer annual contracts with discounts available. Any potential additional costs (e.g., for premium SMS bundles, specific integrations) are clearly stated.

Support & Security

We pride ourselves on excellent customer support. All our plans include access to our support team via email and phone during business hours (e.g., 9am-5pm GMT, Mon-Fri). We also have an extensive online knowledge base with tutorials and guides. Additionally, we provide dedicated onboarding assistance to help all new customers get set up and started smoothly.

Data security is our top priority. Garage Flow is hosted on secure cloud infrastructure with industry-standard security measures, including encryption, regular backups, and access controls.

As Garage Flow is cloud-based, an active internet connection is required for full functionality. While offline access might be limited, your data remains safe and secure on our servers. Access will be restored as soon as your internet connection is back online. We recommend having a backup internet option (like mobile data) for critical operations if downtime is a major concern in your area.

We offer a wide range of services including regular home cleaning, deep cleaning, office cleaning, move-in/move-out cleaning.

Have questions about Garage Flow?

If you don't find what you're looking for, please don't hesitate to contact us!